When you use the powerful communication strategies that instantly diffuse conflict, put people at ease, and get them to really open up, helping people becomes easier.
1. Learn the powerful strategies.
2. Use them in your everyday conversations.
3. Leave work fulfilled every day.
Learn how Heard to Healed can teach you what you may have missed in school:
You got into the healthcare field to help people, but the nitty-gritty of everyday can make helping people pretty hard:
People ask questions that make you feel like you're treading water until you can think of what to say.
You're forced to ask patients to do uncomfortable things.
Emotions can run high, filling the room with touchable tension.
Some patients don't ever seem to put the advice we give them into practice.
And sometimes, we can exhaust every option but our patients are still left suffering.
Add to that slammed caseloads and mushrooming documentation and days filled with the dream of helping people quickly turn into stressful slogs.
When you learn the powerful communication strategies that can instantly diffuse conflict, put people at ease, and get them to really open up, helping people becomes easier:
You learn what they're truly needing so they always leave feeling like you hit the nail right on the head.
You can breathe easily when emotions run high, confident in your ability to respond to them in a way that actually helps.
You'll become more likeable to your patients, making them more willing to participate.
I've experienced healthcare from both sides of the table, being both a medical speech-language pathology clinical fellow and a longtime ENT patient.
It was early in the morning and I was sitting in the doctor's office. I was feeling nervous, weary, and dejected. I'd woken up more than 600 mornings straight with a throbbing sore throat and nothing had seemed to help.
Then the doctor breezed in with his white coat, expensive tie, and perfectly manicured goatee and began speaking in a brusque voice and my heart fell. I don't even remember what he said, I just remember feeling rushed, unheard, and unsatisfied the whole time.
I walked out with a new diagnosis of GERD, something, it would later turn out, I didn't even have, and a prescription for a proton-pump inhibitor. That's when I thought to myself, "There has to be a better way to do this."
I was studying human interaction and group dynamics at Vanderbilt University (where I would later go on to get my master's degree in speech-language pathology), and my course work was full of practical, actionable tips for how to talk to people and get them to talk to you.
I've been polishing those skills for over five years now and use them every day as I interact with patients. At least once a week, they tell me things like this:
"You're the only one who's stopped and really listened to me." -Mary, a woman with early dementia
"You helped me say what was in my head, and no one's ever done that for me before." -Pamela, a woman with cognitive decline
"You are so good with your patients." -Monica, a physical therapist assistant
In It, You'll Learn:
Exactly what to do to start things off so patients immediately like you and want to work with you.
What to do when a patient is angry to bring everyone's blood pressure down. You'll never feel defensive again.
What to do when someone cries they don't teach you in school. Never panic at the sight of tears again.