Ten questions stand between you and your certificate:

1. What percentage of people actually want to be called by their last name by healthcare professionals?
2. How much more satisfied will patients be with their care if they know a little something about you?
3. By how large of an effect size does saying a negative feeling out loud reduce its activation in the amygdala compared to controls?
4. How much more likely is it that your patients will like you if you sit down and talk to them rather than standing up above them?
5. How many more forecasting or orienting comments do never-sued doctors make for their patients compared to sued doctors?
6. What's an example of an open-ended question?
7. How much more will patients like you if your face reflects the very feelings they're expression?
8. What percentage of what we say do patients accurately remember?